1st Week Tech Support Update

The opening of school was a busy time for the Penn Manor Information Technology Team. During the first four days of school, Gina received 285 calls to the district tech support hotline. A total of 305 tech help tickets were submitted in the 4-day period of August 31st to September 4th; an increase of 100 tickets over the same time period last school year.

The volume of support calls is directly related to the large number of new technology projects and initiative for the 2009-2010 school year. Be assured that the IT team is working through the open issues as quickly as possible and will continue to work until all outstanding support requests are resolved.

Don’t forget to check out the growing number of self-help instruction guides available for download on our Tech Support Site: http://support.pennmanor.net/.

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